Coronavirus 2019 (COVID-19) Team Protection Plan

This is United Paw Forces’ plan to reduce the risk of transmission or infection of COVID-19 while Team members provide Clients business services.


Addressing the specific exposure risks, sources of exposure, and routes of transmission, the Occupational Safety and Health Administration (OSHA) developed COVID-19 planning guidance based on traditional infection prevention and industrial hygiene practices. United Paw Force will utilize the OSHA guidance to drive our business practices for the foreseeable future.


OSHA recommends that employers and workers use this planning guidance to help identify risk levels in workplace settings and to determine any appropriate control measures to implement. United Paw Force Team Members are encouraged to suggest additional measures to apply to our operations in order to help reduce risk to our Team Members and the greater installation team. Additional guidance will be published as needed as COVID-19 outbreak conditions change and as new information about the virus, its transmission, and impacts, becomes available. 

The U.S. Department of Health and Human Services’ Centers for Disease Control and Prevention (CDC) provides the latest information about COVID-19 and the global outbreak.

Symptoms of COVID-19 

Infection with SARS-CoV-2, the virus that causes COVID-19, can cause illness ranging from mild to severe and, in some cases, can be fatal. Symptoms typically include fever, cough, and shortness of breath. Some people infected with the virus have reported experiencing other non-respiratory symptoms. Other people, referred to as asymptomatic cases, have experienced no symptoms at all. 

According to the CDC, symptoms of COVID-19 may appear in as few as 2 days or as long as 14 days after exposure. Any United Paw Force Team member is expected to report to their manager any presentation of symptoms that can be associated with COVID-19.

Symptoms of COVID-19 

Spreading of COVID-19 

The virus is thought to spread mainly from person- to-person including: 

  • Between people who are in close contact with one another (within about 6 feet). 

  • Through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. 

  • It may be possible that a person can get COVID-19 by touching a surface or object that has SARS-CoV-2 on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the primary way the virus spreads. 


Our mitigation plans address the level(s) of risk associated with providing services in clients homes and job tasks for team members as they are needed to perform pet care services, 



  • Where, how, and to what sources of SARS-CoV-2 workers might be exposed, including: 

  • The general public, clients, and other team members 

  • Sick individuals or those at particularly high risk of infection (e.g. CONUS and OCONUS travelers who have visited locations with widespread sustained (ongoing) COVID-19 transmission, unprotected exposures to people known to have, or suspected of having, COVID-19). 

  • Non-occupational risk factors at home and in community settings. 

  • Workers’ individual risk factors (e.g., older age; presence of chronic medical conditions, including immunocompromising conditions; pregnancy). 

Spreading of COVID-19 

Policies, Procedures and Prompt Identification of Sick People

Prompt identification and isolation of potentially infectious individuals is a critical step in protecting team members, team members families, and clients.


  • United Paw Force will inform and encourage all team members to self-monitor for signs and symptoms of COVID-19 if they suspect possible exposure. 

  • Team members will inform their assigned Team Managers when they are sick or experiencing symptoms of COVID-19. 

  • Team managers will conduct an initial screening with clients in order to assess potential risk prior to contracting services with a client. 

Policies, Procedures and Prompt Identification of Sick People

Workplace Flexibilities and Protections

United Paw Force is informing all team members with the following information: 


  • Sick team members are asked to stay home and not provide pet services to clients.

  • United Paw Force will maintain flexible policies that permit team members to stay home to care for a sick family member. 

  • United Paw Force recognizes team members concerns about providing services, safety, health, and other issues that may arise during infectious disease outbreaks. 

  • United Paw Force will provide adequate, usable, and appropriate training, education, and informational material about business-essential job functions. This includes, team members health and safety, including, proper hygiene practices and the use of any workplace controls (including PPE).

  • United Paw Force will not terminate nor use punitive actions for any team members that wish to not provide services during this time for any reasons regarding COVID-19.

Workplace Flexibilities
and Protections

Workplace Controls 

  • Minimize contact among team members and clients, by replacing face-to-face meetings and Client Meet and Greets with virtual communications when feasible. 

  • Training team members to use PPE, how to put it on, use/wear it, and take it off correctly.

  • Restrict personnel entering client’s homes to only assigned team member. No unauthorized personnel are permitted in the home to include spouses and family members, including infants and children of any age.

  • Any Round coverage or help needed to assist in clean-up, pet problems and emergencies will be performed by a team members assigned team manager only. 

  • Team members are required to wash hands after entering a client’s home, prior to performing any job duties, and again when finished with all job duties prior to leaving a client’s home.

  • Team members are required to wash hands after returning from dog walks or brining in a client’s mail, and prior to performing any duties in the client’s home.

Workplace Controls 

Safe Work Practices 

United Paw Force is requiring regular hand washing or using of alcohol-based hand rubs. Team members will always wash hands when they are visibly soiled and after removing any PPE.


  • Team members are required to wash hands after returning from dog walks or bringing in client’s mail, prior to performing any other job duties in the home.

  • When conducting dog walking services team members are asked to avoid all contact with people outside so that dogs are not at risk of exposure during walks, by not allowing anyone to touch or be closer than 6 feet from them at any time when providing dog walking services. 

Safe Work Practices 

Personal Protective Equipment (PPE) 

Examples of PPE include: gloves and facemasks.

  • PPE must be properly fitted and periodically refitted, as applicable 

  • PPE will be consistently and properly worn when providing pet services in clients home and during dog walks.

  • Team member will need to regularly inspect, maintain, and replace PPE as necessary. 

  • PPE needs to be properly removed, cleaned, and stored or disposed of, as applicable, to avoid contamination of self, others, or the environment. 

  • The utilization of US Army Approved Protective Eyewear List (APEL) Eye Protection (EyePro) is recommended, but not required. Many of Sponsors have APEL EyePro issued to them and readily available. While the ballistic protection standards are not applicable, the protection can mitigate and/or prevent airborne debris or contaminants from entering a Team Members eyes.

Personal Protective Equipment (PPE)

Existing OSHA Standards 

  • Existing OSHA standards apply to protecting workers from exposure to and infection with SARS-CoV-2. 

  • OSHA requirements are: 

  • OSHA’s Personal Protective Equipment (PPE) standards (in general industry, 29 CFR 1910 Subpart I), which require using gloves, eye and face protection.

Existing OSHA Standards 

Promote etiquette for coughing, sneezing and handwashing. 

Team members will need to utilize tissues, no-touch trash cans, soap and water, and hand sanitizer with at least 60% alcohol.

  • Team members need to cover coughs, sneezes and keep hands clean to help prevent the spread of serious respiratory illnesses like influenza, respiratory syncytial virus (RSV), whooping cough, and COVID-19. 

  • Germs are easily spread by: Coughing, sneezing, or talking

  • Team members should avoid touching your face with unwashed hands after touching contaminated surfaces or objects.

  • Team members will avoid touching surfaces or objects that may be frequently touched by other people

  • Covering coughs and sneezes and washing hands are especially important for infection control measures 


To help stop the spread of germs:

  • Cover your mouth and nose with a tissue when you cough or sneeze.

  • Throw used tissues in the trash.

  • In the event you don’t have a tissue, cough or sneeze into your elbow, not your hands


Remember to immediately wash your hands after blowing your nose, coughing or sneezing.

Washing your hands is one of the most effective ways to prevent yourself and your loved ones from getting sick, especially at key times when you are likely to get and spread germs.

  • Wash your hands with soap and water for at least 20 seconds.

  • If soap and water are not readily available, use an alcohol-based hand sanitizer that contains at least 60% alcohol to clean hands

Promote etiquette for coughing, sneezing and handwashing

Practices to minimize face-to-face contact between team members and other people

  • Social distancing 

  • Wearing Cloth Face Coverings at all times when performing pet services in home and during dog walks.

  • Cloth face coverings can be made from household items.

  • Cloth face coverings are an additional step to help slow the spread of COVID-19 when combined with every day preventive actions and social distancing in public settings.

  • Cloth face coverings should be washed after each use. It is important to always remove face coverings correctly and wash your hands after handling or touching a used face covering.

Practices to minimize face-to-face contact between team members
and other people

PPE cleaning method options and instructions are:

Washing Machine 

You can include your face covering with your regular laundry.

Use regular laundry detergent and the warmest appropriate water setting for the cloth used to make the face covering.


Washing by Hand

Prepare a bleach solution by mixing:

  • 5 tablespoons (1/3rd cup) household bleach per gallon of room temperature water or

  • 4 teaspoons household bleach per quart of room temperature water


Check the label to see if your bleach is intended for disinfection. Some bleach products, such as those designed for safe use on colored clothing, may not be suitable for disinfection. Ensure the bleach product is not past its expiration date. Never mix household bleach with ammonia or any other cleanser.

Soak the face covering in the bleach solution for 5 minutes.

Rinse thoroughly with cool or room temperature water.


PPE drying methods and instructions are:


Use the highest heat setting and leave in the dryer until completely dry


Air Dry

Lay flat and allow to completely dry. If possible, place the cloth face covering in direct sunlight.

PPE cleaning method
options and instructions